A five day long training program for Call Center officials of Islami Bank Bangladesh Limited was inaugurated at the Call Center auditorium of the Bank at Mohakhali on Monday, July 2, 2013. Mohammad Abdul Mannan, Managing Director of the Bank was present in the program as chief guest. Presided over by Md. Mahfuzur Rahman, Executive Vice President and Director General of Islami Bank Training & Research Academy the program was addressed as special guest by Nurul Islam Khalifa, Deputy Managign Director and head of Information and Communcation Technology Wing of the Bank.
Islami Bank call center will provide service in account balance, mobile recharge, mini statement, utility bill payment, fund transfer and TPIN request & change services. Moreover the customers will get services in cheque book request, stop payment request, seven days notice, standing instruction, restriction to account, deposit product information, profit rate information, foreign currency exchange rate, investment account related services & information, SMS banking/i-Banking/mobile banking(mCash) related information & services, ATM query, request, booth location & complaints, Foreign remittance related query & inforamtion, ATM card/Credit Card/Remittance card related query & information, On-line banking related information & services and recruitment related (HRD) information. Call center number is 16259 or 09611016259.
Mohammad Abdul Mannan in his speech as chief guest said that the modern services of Islami Bank are spreading gradually to meet the need of the customers. We have to serve people home and abroad by developing the call center as the officials of the Bank developed its own software that has given a motion to Islami banking. He said that IBBL is working for welfare. The service for which the young officers are working will do welfare of humanity for thousand years. He mentioned that the call center of IBBL has gained popularity in short after inception. He called upon the officials to work with dedication for excellence of the center.